![]() Once you have an agent on the line, provide all the details about the subscription for faster tracking. However, if you're unable to access your account, you can use our test-drive account to get in touch with our Live Support Team. The test-drive can be accessed through this link: QuickBooks Self-Employed Test-Drive. You can also get our contact details here: Contact QuickBooks Self-Employed Support. Hit Continue then choose your contact options in the Choose a way to connect with us section.In the Ask a question (or tell us what's wrong), describe the problem you're having.Go to the ? Help menu and choose Contact us button.Account specific concerns like subscription are handled by our Live Support Team. This way, you'll be able to speak with our representatives and determine the reason why you're receiving a this kind issue. Hello there, want to make sure this subscription concern is resolved for you. If you need help how to reach them again, you can follow the steps in this article: Contact QuickBooks Self-Employed Support.Īfter successfully getting the subscription, you can check out our articles if you need help managing your QBSE account.ĭo you have other concerns or questions for QuickBooks Self-Employed? Please let me know and I'll help you out. They'll read the notes and continue the troubleshooting steps without starting all over again. If you still have the case number from an agent, you'll want to give it to the next one. I'd recommend contacting our support again. If that doesn't work, then we'll need to take a look at the system and see what's preventing you from redeeming the free subscription. Then, log in to using your TurboTax account (the one that offered the free QBSE subscription). In this case, log out all of your accounts from QuickBooks Self-Employed and TurboTax. The QuickBooks Self-Employed website might still be using the old login data (not a cache issue). I have another step you can do to fix this issue. I appreciate the attempts you've done to redeem your free QuickBooks Self-Employed subscription.
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